FAQs

Frequently Asked Questions (FAQ)

Find answers to the most common questions about our shipping speeds, genuine brand stock, and refund processes below.

Shipping & Delivery

Q: Where do you ship from, and do you dropship?

A: We do not dropship. We hold and manage 100% of our physical inventory in our UK fulfillment facilities. All orders are packed by our hands and dispatched directly from our local warehouse in the UK.

Q: Do you ship to the United States and Canada?

A: Yes! We ship domestically across the UK, throughout Europe, and offer dedicated fast carrier lanes directly to the United States and Canada.

Q: How long does handling and transit take?

A: All orders are processed and handed to our shipping carrier partners within 2 business days. Standard transit times are 3-5 business days for domestic and international orders. Express options are available.

Product Information

Q: Are your premium fragrances and brand cosmetics 100% genuine?

A: Absolutely. Since we do not buy from dropshipping networks, we source directly from manufacturer-authorized distributors. We individually inspect and check the original barcodes (GTINs) of our stock inside our warehouse before listing them online.

Q: How can I be sure an automotive part fits my car?

A: We list official **Manufacturer Part Numbers (MPN)** and fitment details on all auto-parts product pages. Please cross-reference these numbers with your vehicle's engine requirements before purchase, or email us at support@thriftize.com for direct assistance.

Returns & Refunds

Q: What is your return policy window?

A: We offer a 30-Day Money Back Guarantee. Items must be returned unused, unworn, and in their pristine, original factory packaging to be accepted.

Q: Can I cancel my order?

A: Yes, you can cancel your order free of charge within 24 hours of placement. Once the order has been processed and handed over to our dispatch team, we can no longer cancel it.