Refund policy

Refund & Return Policy

At Thriftize , customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. Our policy is fully compliant with UK Consumer Contracts Regulations and Google Merchant Center guidelines.

1. Return Window

We offer a 14-day return policy. You have 30 calendar days from the date you receive your item to request a return or exchange.

2. Eligibility & Product Condition

To be eligible for a return:

  • The item must be unused, unopened, and in the same condition that you received it.
  • It must be in the original packaging with all security seals, tags, and accessories intact.
  • For health, hygiene, and safety reasons, we cannot accept returns on opened cosmetics, skincare, personal care products, or unsealed goods unless they arrive defective or damaged.

3. Restocking & Return Fees

  • Restocking Fee: $0 / £0 (We charge NO restocking fees).
  • Return Shipping Costs:
    • If you are returning an item due to change of mind, the buyer is responsible for paying return shipping costs.
    • If the item arrived damaged, defective, or incorrect, Thriftize will provide a prepaid return label at no cost to you.

4. How to Initiate a Return

  1. Contact our support team at support@thriftize.com with your order number, product name, and the reason for return (include photos if the item is damaged).
  2. Our team will issue a Return Merchandise Authorization (RMA) along with instructions on how to package and send your item back to our UK 3PL fulfillment facility.
  3. Items sent back to us without first requesting a return will not be accepted.

5. Refund Processing Time

  • Once your return is received and inspected at our Birmingham 3PL warehouse, we will notify you of the approval or rejection of your refund via email.
  • If approved, your refund will be processed back to your original payment method within 5 business days.
  • Please note that your bank or credit card company may take additional time to post the transaction to your statement.

6. Exchanges

We accept exchanges for defective, damaged, or incorrect items. If you need to exchange an item for the same product, email us immediately at support@thriftize.com.

7. Contact Us

If you have any questions regarding our return and refund process, please reach out to our team:

  • Legal Entity: THRIFTIZE (Company No. 15843055)
  • Email: support@thriftize.com
  • Phone: ++44 7401 449455
  • Business Address: 61 Rocky Lane, Perry Barr, Birmingham, England, B42 1PB, United Kingdom
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM GMT