Orders
How do I place an order?
Add the items you want to your cart, go to checkout, enter your shipping details and pay securely. You'll receive an order confirmation by email.
Can I cancel my order?
Orders can't be cancelled once placed. If you no longer want your items, you can return them within 14 days of delivery under our Return & Refund Policy.
Can I change my shipping address?
Contact us as soon as possible at support@thriftize.com. We'll try to update it if your order hasn't been dispatched yet.
Shipping
Where do you ship?
We ship from the United Kingdom to the UK and most countries worldwide. If your country is available at checkout, we can deliver to you.
How much does shipping cost and how long does it take?
Economy is free (5–8 business days), Standard is £2.99 (3–5 business days) and Express is £6.99 (1–2 business days). Delivery times are estimates from dispatch. See our Shipping Policy for details.
Will I have to pay customs or import fees?
Orders shipped outside the UK may be charged import duties or taxes by the destination country. These aren't included in our prices and are paid by the recipient.
How can I track my order?
When your order ships, we'll email you a shipping confirmation with tracking details where available. You can also view your orders by signing in to your account.
Returns and refunds
What is your return policy?
You can return items within 14 days of delivery. Return shipping is free and there's no restocking fee. Items should be unused and in their original packaging.
Can I return opened beauty, supplement or fragrance products?
For health and hygiene reasons, sealed items such as supplements, skincare, cosmetics and fragrances can only be returned if the seal hasn't been opened after delivery.
Can I return trading card products?
Yes, sealed trading card products can be returned within 14 days of delivery as long as the factory shrink-wrap is intact.
When will I get my refund?
Approved refunds are issued to your original payment method within 14 days of us receiving your return. Your bank may take a few extra days to show it.
My item arrived damaged or wrong. What should I do?
Email support@thriftize.com with your order number and photos, and we'll arrange a replacement or refund.
Payments and pricing
What currency are your prices in?
Prices are in British pounds (GBP). Depending on your location, your local currency may be shown at checkout.
Is checkout secure?
Yes. Our checkout is powered by Shopify and payments are processed securely. We never see or store your full card details.
Products
Are supplement descriptions medical advice?
No. Product information is for general guidance only. Always read the label and speak to a healthcare professional before using supplements, especially if you're pregnant, taking medication or have a medical condition.
Still have a question?
Email support@thriftize.com or call +44 7445 004063, or use our contact page.